Privacy policy

Last updated: March 25, 2026

Frost Wave operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Frost Wave uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us by any other means.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
• Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment methods, payment confirmations, and other payment-related information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting us, such as customer service inquiries or complaints.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
• Automatically through the Services, including information collected from your device when you use our products or services, visit our websites, or through cookies and similar technologies.
• From our service providers, including when they provide technology, services, or process personal information on our behalf.
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences, sending account notifications, processing purchases, returns, exchanges, maintaining your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and providing a personalized shopping experience, including product recommendations.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending promotional communications via email, text message, or postal mail, and displaying advertisements for products or services on our Services or other websites based on your activity and interests.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect and prevent fraudulent, illegal, harmful, or malicious activity, protect public safety, and maintain the security of our Services. You are responsible for maintaining the confidentiality of your account credentials.

Communicating With You

We use your personal information to provide customer support, respond to your requests, deliver services efficiently, and maintain our business relationship with you.

Legal Compliance

We use your personal information to comply with applicable laws, respond to valid legal requests, participate in legal proceedings, enforce our Terms of Service and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• To Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, cloud storage, order fulfillment, shipping, customer support, analytics, and IT management.
• To marketing and business partners who help us provide advertising and promotional services.
• When you direct, request, or otherwise consent to the disclosure of information to third parties.
• To our affiliates and within our corporate group.
• In connection with a business transaction such as a merger, acquisition, or insolvency proceeding, or where required by law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. To deliver and enhance the Services, information you submit through the Services may be transferred to and shared with Shopify and third parties that may be located in countries other than your own.

In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and the Shopify platform.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests you may make to exercise your rights regarding the use of such information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, please refer to Shopify’s Consumer Privacy Policy. Depending on where you reside, you may be able to exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies, as well as their terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on such websites. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and those third-party platforms without limitation as to its use by us or by third parties.

The inclusion of such links does not imply any endorsement of the content, owners, or operators of those platforms unless expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction.

If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, any information you transmit to us may not be secure while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by applicable law.

• Right of Access – You may have the right to request access to the personal information we hold about you.
• Right to Deletion – You may have the right to request that we delete the personal information we hold about you.
• Right to Rectification – You may have the right to request correction of inaccurate personal information we hold about you.
• Right to Data Portability – You may have the right to receive a copy of your personal information and request that it be transferred to a third party in certain circumstances.
• Communication Preferences – We may send you promotional emails. You may opt out at any time by using the unsubscribe link included in those emails. Even if you opt out, we may continue to send non-promotional communications related to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to applicable legal limitations and exceptions, you may also have the following rights:

• Right to Object and Restrict Processing – You may request that we stop or restrict the processing of your personal information for certain purposes.
• Right to Withdraw Consent – Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You may exercise any of these rights through the locations indicated within the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as required or permitted by applicable law.

You may also appoint an authorized representative to submit requests on your behalf. Before accepting such a request, we may require proof of authorization and may ask you to verify your identity directly with us.

We will respond to your request within a reasonable timeframe, as required by applicable law.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the contact details provided below.

Depending on where you reside, you may have the right to appeal our decision by contacting us using the details provided below, or to lodge a complaint with your local data protection authority.

For residents of the European Economic Area (EEA), a list of data protection authorities can be found on the relevant EU data protection websites.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract approved by the relevant UK authority, unless the transfer is made to a country that has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will post the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice of any changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Email: frostwave@ifc.cat

Postal Address:
Olivera de Sistrells 106
08917 Badalona, Barcelona
Spain

For the purposes of applicable data protection legislation, we are the data controller of your personal information.